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How to get in touch
If you have any questions regarding an existing order or one of our products or services, please reach out to our general email address.
The most frequently asked questions are listed below
Shipping & Delivery
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Shipping times depend on many factors, including your location, our storage location, customs clearing and global supply chain status. We state per product what the estimated shipping time is.
Some products might also have a production time or handling time. This is additional to the shipping time.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Returns & Refunds
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Yes, we offer full within 30 days from the day of purchase and if the purchased item is unused, in its original condition and with its original, undamaged packaging. Return shipping costs are paid by the customer.
Objects that are custom made or in bespoke variations are excluded from our return policy and can therefore not be returned.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund, but this will be assessed on a per case basis.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Payments & Safety
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We use the highest standards of payment providers, that cater to safe online international payments. Besides the major credit card providers we also offer some localised options, such as iDeal.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.